I have an announcement. A proclamation, of sorts. And please believe me when I tell you that I mean this with the utmost respect and sincerity, and truly do not want to upset or offend anyone...
I hate everyone and everything involved in the airline industry (except pilots. hi! i love you! oh, and the air traffic controllers! love you, too! don't do drugs!).
I have never been a huge fan of flying. But there used to be these nice people involved that at least pretended like they wanted to make my travels tolerable. And I swear I am not making this up, the counter people would not only greet you nicely and check you in... they would take your luggage from you! Was it all just a dream??
Now everything is self-serve. So I have to check myself in, weigh my own luggage, and then haul it over to the belt to be whisked away. And the one or two people that are actual employees have clearly been instructed to either ignore everyone or bark condescendingly. By the time I am at the gate, I am a sweaty, stressed, defensive mess, ready to take out my frustrations on the vacant, uncaring woman telling me my flight out of that hell hole is going to be so late, I am sure to miss my connecting flight!
It's all so demeaning and depressing because they have finally figured out that they can treat us anyway they want, because we are trapped. There is no alternative. Trains have their own set of nightmarish issues. Cars are limited by time, distance and gas prices. And it's darn near impossible to get your hands on a covered wagon these days.
So we're at their mercy. And they know it. Which, I suppose, is fine. But I guess what I am wondering is, where is fundamental human decency? The smiles? The "pleases" and the "thank yous"? Are people too busy to be pleasant? I'm not even asking for something as outlandish as nice. Is it really too much to ask?